Backtracking here a little, but there's a few quotes I want to give you. The first is the "Mantra" of ATC: "The Safe, Orderly, and Expeditious flow of air traffic."
The second is something one of the supervisors said to me right after I came to the floor: "You're not expected to be perfect, you're human. But you are expected to be fast enough to fix your mistakes before anyone dies."
Between these two, and my favorite, the one at the beginning of that fucked up movie Pushin' Tin, it wraps the job up nicely: "You land a million planes safely, then you have one little midair and you never hear the end of it."
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